Product Manager, #07770, Dallas, TX

Website PacTel Solutions

Product Manager, #07770, Dallas, TX

Compensation: $56.80/per hour

PacTel Solutions is looking for a Product Manager for a 6-month contract position with Frontier Communications based out of Dallas, TX.

***Remote Opportunity***

The consumer product marketing group is looking for a smart, self-starter to join our team! We are seeking an analytics expert to support customer retention, churn management, pricing & promotion performance and product simplification. This team member is a critical part of the team driving improved customer experiences and business performance.

The ideal candidate will be able to:

• Manipulate large data files

• Accurately & quickly pinpoint trends, anomalies and opportunities

• Succinctly summarize results

• Translate insights into actionable plans

• Build simple & complex business impact analyses and forecasts


•        Lead results reporting and analysis related to expiring promotion offers & discounts, capturing aggregate and key metric performance

•        Integrate and matrix results across related activity (i.e. call volumes, offer utilization rates)

•        Support strategic planning & customer experience improvements through targeted analyses

•        Manage expiring discount financial forecast, model enhancements and data assumptions

•        Support base management scrum team, retention plans and service simplification through ad hoc analyses

•        Maintain data integrity through core team and cross functional validation


•        Bachelor’s degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics

•        5+ years’ experience in subscription industry, preferably Telecommunications

•        Prefer strong understanding of services billing, pre-billing, service & equipment codes

•        Intimate knowledge of key analytics tools & processes

•        Prefer experience with Data query, manipulation and/or visualization tools (i.e. Sql, Alteryx, Tableau)

•        Advanced experience with Microsoft Excel

•        Familiarity with retention business performance drivers – churn, recurring revenue/wallet share, upsell, operating expense

•        Strong communication skills with the ability to connect quickly and credibly in a virtual environment

•        Detail-oriented, self-motivated, proactive, and results-driven with a passion for delivering the optimal customer experience

•        Knowledge of Frontier DPI billing system and EDW tables

Degree Requirements-

Bachelor’s degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics.

Typical Day:

• Run queries/data pulls

• Analyze customer profile data – billing, CLV, propensity etc.

• Meet with key stakeholders to audit, validate and assess customer trends

• Prepare forecasts

• Attend planning and scrum team meetings

• Work with department Director daily

Hours:  8:00am to 5:00pm

Principals only-no 3rd party vendors.  Recruiters, please do not contact this poster.

    • Resumes that are submitted by a 3rd party vendor CANNOT be considered and will be discarded.
    • Potential candidates must be legally authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
    • Please include your work authorization status under your name and a “Skills” section that reflects your knowledge, skills, and experience that pertain to the position you are applying for. This helps your resume pass the screening process.
    • We are not able to supply relocation packages or immigration sponsorships.
    • Drug and 7 year Background (including education verification) screening required upon offer of position.
    • If you have already submitted your resume for this position with another supplier,  please do not submit your resume to us for the same position.

    PacTel Solutions is always looking for excellent talent.


    Product Manager, #07770

    If you have trouble submitting the form please email your resume to


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